Shipping policy

Shipping & Handling Policy

All shipping options will be listed at checkout.  If no shipping options are available at that time, it means we are unable to ship to your location at the moment.


Please note, the shipping time frame indicated at checkout starts when your order has been shipped, and does not include standard processing time. Business days do not include Saturdays, Sundays, or Holidays.

It is the responsibility of the customer to track their package, once the carrier has scanned it. All of our shipments come with a tracking number. We use USPS, and local carriers to ensure packages arrive quickly and safely. We are not responsible for lost or stolen packages.


PACKAGE PROTECTION

Effective May 9th, 2024, Stacked Orange County is pleased to offer Package Protection coverage to provide peace of mind for our valued customers. 

PACKAGE LOST IN TRANSIT WITHOUT PROTECTION

If a package is confirmed as lost in transit* and has not been delivered to the recipient, we offer the following solutions:

  1. All Items Available: If all items from your order are currently available, we will create a new order. This ensures that you receive the items you ordered, however, a $5 USD fee will apply to cover the reshipment fees.

  2. Unavailable Items: If items are unavailable, you'll receive a store credit for your entire order minus $5 USD to cover the original shipping fees incurred.

*A Package is considered Lost in Transit when it has been confirmed as lost by the carrier or when it has been over 15 days since the last tracking update. 

PACKAGE RETURNED TO SENDER WITHOUT PROTECTION

If a package is returned to us due to reasons such as being unclaimed at customs, having an invalid address, unpaid customs fees, or being refused by the recipient, we offer the following options:

  1. All Items Available: If the items from your order are available, we can resend the package to you, however a charge of $5 USD will apply to cover the cost of new shipping fees.

  2. Unavailable Items: In this case, we will issue a store credit for the value of the items, however we will deduct a $5 USD fee to cover the original shipping fees incurred.

***IMPORTANT NOTES***

  • Customer are responsible for reaching out to us to file a claim. Please include your order number in the description and a valid email address associated to your order, and we will be happy to assist you.
  • All requests are subject to approval by our customer service team.
  • This policy applies to packages that have been confirmed as lost in transit or returned to us for the specified reasons.
  • Stacked Orange County is not responsible if the package is successfully marked as delivered but cannot be found.


ADDITIONAL CUSTOM FEES

The goods will be imported on behalf of the customer/buyer. The customer authorizes Stacked Orange County to import the goods on his behalf. Further, the customer/buyer agrees Stacked Orange County may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The customer will pay the taxes & duties in addition with the purchase price of the goods.

INTERNATIONAL FEES

Foreign transaction fees can apply to purchases made online from your home country, where the vendor is foreign and processes the transaction in its local currency. Stacked Orange County is based in Orange County, California.

This fee is charged by many credit card issuers, typically ranging from 1% to 3% of the transaction. This money is not withdrawn by Stacked Orange County and does not go to our funds.

At Stacked Orange County, your satisfaction is our priority, and we are committed to resolving any issues promptly and efficiently. If you have any questions or concerns please don't hesitate to contact us at Info@stackedoc.com