Refund policy

At Stacked, Orange County, we strive to provide our customers with the best shopping experience possible. To ensure clarity and transparency, we have established the following refund and cancellation policy:

1. All Sales Final: Please carefully review your order before finalizing it, as all sales are final. This means our support team is unable to accommodate changes, returns/exchanges, or cancellations. We do not offer any price matching, and we also can't apply new promotions to previous purchases.
   
2. Lost or Returned Packages: In the event that a package is lost in transit or returned to us for any reason, you can find detailed information by checking our shipping policy as listed on the bottom of our home page. We are not responsible for lost or stolen packages. Claims for lost packages must be filed with the carrier.
   
3. Damaged Items: If you receive an item that is damaged or defective by mail, please email us at info@stackedoc.com to determine if you are eligible for a replacement or store credit. All items are warrantied for 30 days from date of purchase due to damage not caused by the customer. All items are inspected for quality control before leaving our store.       
   
4. Price Adjustments: We do not offer price adjustments for orders placed prior to or after promotional sales or discounts. All prices are final at the time of purchase, and we are unable to process any requests for refunds, exchanges, or price modifications once an order has been completed. Any price updates (from Cart to Checkout) are also indicated at checkout by a pop-up message. 

We understand the importance of providing our customers with high-quality products and exceptional service. If you have any questions or concerns regarding our refund and cancellation policy, please don't hesitate to email us at info@stackedoc.com for assistance.